Glossary

GDS (Global Distribution System): connecting hotels to travel agents

30 July, 2026 Glossary • 3 views

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Understand what a GDS is and its role in distributing hotel inventory to travel professionals worldwide.

Metasearch: comparing hotel prices across platforms

30 July, 2026 Glossary • 2 views

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Understand metasearch engines for hotels and their role in direct bookings and visibility.

Billboard effect: how OTAs boost direct bookings

30 July, 2026 Glossary • 3 views

Abstract blue illustration for the glossary entry Billboard effect

Discover the billboard effect, where OTA visibility leads to more direct bookings for hotels.

Ancillary revenue: boosting hotel income beyond rooms

30 July, 2026 Glossary • 3 views

Abstract blue illustration for the glossary entry Ancillary revenue

Learn about ancillary revenue in hotels and how to maximize additional income streams.

Direct booking: advantages for hotels

30 July, 2026 Glossary • 2 views

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Learn about direct bookings, their benefits for hotels, and strategies to increase them.

Channel Manager: hotel distribution explained

30 July, 2026 Glossary • 3 views

Abstract blue illustration for the glossary entry Channel manager

A channel manager is a software solution that allows hotels to manage their inventory and room rates across multiple online distribution channels.

PMS (Property Management System): hotel operations explained

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry PMS (Property Management System)

Learn what a PMS is and why it's essential for managing hotel operations, from bookings to guest services.

OTA: Online Travel Agency explained for hotels

30 July, 2026 Glossary • 2 views

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Learn what an Online Travel Agency (OTA) is and its role in hotel distribution and bookings.

OTA commission: fees for Online Travel Agencies explained

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry OTA commission

Understand OTA commission fees, how they impact hotel revenue, and strategies for managing them.

Rate parity: consistency in hotel room pricing

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Rate parity

Discover rate parity, its importance for hotels, and how it affects pricing strategies across channels.

Look-to-book ratio: hotel website conversion metric

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Look-to-book ratio

The look-to-book ratio measures the percentage of website visitors who complete a booking on a hotel's website.

Booking engine: hotel direct booking technology

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Booking engine

A booking engine is a software application on a hotel's website that allows guests to check room availability and make direct reservations.

Booking window: hotel guest reservation lead time

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Booking window

The booking window is the period of time between when a guest makes a reservation and their actual arrival date at the hotel.

Length of Stay: definition for hotels

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Length of stay

Length of Stay (LOS) is the number of nights a guest spends at a hotel during a single booking. Learn why it's key for revenue.

Bot traffic: identifying automated website visitors

30 July, 2026 Glossary • 2 views

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Learn about bot traffic, its impact on hotel analytics, and how to differentiate it from human visitors.

ADR (Average Daily Rate): meaning and formula for hotels

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry ADR (Average Daily Rate)

Understand ADR (Average Daily Rate), a key hotel performance metric, and its importance for revenue management.

RevPAR: Revenue Per Available Room explained for hotels

30 July, 2026 Glossary • 2 views

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Learn about RevPAR, a crucial hotel performance metric combining occupancy and rate, for effective revenue management.

Occupancy rate: hotel performance metric explained

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Occupancy rate

Occupancy rate is a key hospitality metric indicating the percentage of available rooms that are sold over a specific period.

Referral traffic: meaning for hotel websites

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Referral traffic

Referral traffic is website visits that come from links on other websites, excluding search engines and direct entries.

Paid traffic: definition for hotels

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Paid traffic

Learn about paid traffic, its sources, and why it's crucial for hotel direct booking strategies.

Dark traffic: understanding unidentifiable website visits

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Dark traffic

Understand dark traffic, its sources, and how it impacts hotel website analytics and attribution.

Landing page: definition and importance for hotel marketing

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Landing page

Understand what a landing page is and how hotels use them to drive direct bookings and capture leads effectively.

Organic traffic: unpaid visitors from search engines

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Organic traffic

Organic traffic refers to visitors who arrive at your hotel website through unpaid search engine results, a key indicator of SEO success.

Direct traffic: visitors who type your hotel URL directly

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Direct traffic

Direct traffic consists of visitors who type your hotel's URL directly into their browser or use a bookmark, indicating strong brand recognition.

Heatmap: visualizing user interaction on hotel websites

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Heatmap

Learn how heatmaps provide visual insights into user behavior on your hotel website, showing where visitors click and scroll.

Session recording: replaying user journeys on hotel websites

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Session recording

Understand what session recording is and how it allows hotels to watch actual user interactions on their website for insights.

Scroll depth: measuring content engagement on hotel websites

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Scroll depth

Learn about scroll depth, a metric that measures how far down a webpage users scroll, indicating content engagement.

Exit page: identifying where visitors leave your hotel site

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Exit page

An exit page is the last page a visitor views before leaving a website. Analyzing exit pages helps hotels identify areas for improvement.

Event tracking: monitoring specific interactions on your hotel site

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Event tracking

Understand event tracking, how it captures user interactions beyond pageviews, and its importance for hotel website optimization.

Conversion rate: definition and importance for hotels

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Conversion rate

Learn what conversion rate is and why it's crucial for measuring the success of your hotel's website and marketing efforts.

Funnel: understanding the hotel booking journey

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Funnel

Discover what a funnel is in web analytics and how it helps hotels visualize and optimize the customer journey to booking.

Session: understanding user visits on your hotel website

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Session

Learn what a session is in web analytics and how it helps hotels measure user engagement and website activity effectively.

Unique visitor: tracking individual users on your hotel site

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Unique visitor

Discover what a unique visitor is and why this metric is crucial for hotels to understand their website's reach and audience size.

Pageview: measuring content consumption on your hotel website

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Pageview

Learn about pageviews, how they track content engagement, and why this metric is vital for optimizing your hotel's website.

UTM parameters: tracking hotel marketing campaigns

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry UTM parameters

Understand UTM parameters and how hotels use them to track marketing campaign performance and optimize direct bookings.

Bounce rate: definition and hotel website impact

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Bounce rate

Understand bounce rate, why it matters for hotel websites, and how to reduce it for better engagement and direct bookings.

Third-party cookies: how they affect hotel marketing

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Third-party cookies

Understand third-party cookies, their role in tracking, and the shift towards cookieless solutions for hotels.

Cookieless tracking: hotel analytics without cookies

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Cookieless tracking

Discover cookieless tracking methods for hotels to gather analytics and personalize experiences in a privacy-first world.

Server-side tracking: enhanced hotel data collection

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Server-side tracking

Learn about server-side tracking for hotels, improving data accuracy, privacy, and website performance.

Last-click attribution: definition for hotels

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Last-click attribution

Understand last-click attribution and its impact on how hotels evaluate their marketing channels.

First-party data: direct customer insights for hotels

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry First-party data

Understand first-party data: information collected directly from your hotel guests and website visitors, crucial for personalized marketing.

Share of voice: definition for hotels

30 July, 2026 Glossary • 2 views

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Understand Share of Voice (SOV) and its importance for your hotel's brand visibility across all channels.

Referral attribution: understanding traffic sources for hotels

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Referral attribution

Learn about referral attribution and how it helps hotels understand where their website traffic originates.

Attribution model: understanding guest journey for hotels

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Attribution model

Discover attribution models and how they help hotels credit marketing touchpoints in the guest booking journey.

Zero-click search: immediate answers in search results

30 July, 2026 Glossary • 3 views

Abstract blue illustration for the glossary entry Zero-click search

Explore zero-click search, where users find answers directly on the search engine results page without clicking through to a website.

AI Overviews: AI-generated summaries in Google Search

30 July, 2026 Glossary • 3 views

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Learn about AI Overviews, AI-generated summaries that appear at the top of Google Search results, providing quick answers.

Answer engine: definition for hotels

30 July, 2026 Glossary • 3 views

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Learn what an answer engine is and how it impacts your hotel's online visibility and direct booking strategy.

llms.txt: controlling AI crawler access

30 July, 2026 Glossary • 3 views

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Learn about llms.txt, a file that helps hotels manage how AI crawlers access and use their website content for generative AI.

robots.txt: controlling AI and search engine crawlers

30 July, 2026 Glossary • 3 views

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Learn what robots.txt is, how it controls AI and search engine crawlers on your hotel website, and why it's crucial for SEO and data privacy.

Crawl budget: how search engines prioritize your hotel website

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry Crawl budget

Understand crawl budget, the number of pages search engines will crawl on your hotel website within a given timeframe.

Google-Extended: Google's AI crawler for training models

30 July, 2026 Glossary • 3 views

Abstract blue illustration for the glossary entry Google-Extended

Understand Google-Extended, Google's AI crawler, and its role in gathering data for AI products like Bard and AI Overviews.

AI referral: traffic from AI search engines and chatbots to hotel websites

30 July, 2026 Glossary • 3 views

Abstract blue illustration for the glossary entry AI referral

Learn about AI referral traffic, which originates from AI search engines and chatbots, and its impact on hotel direct bookings.

AI citation: when AI models reference hotel websites as sources

30 July, 2026 Glossary • 3 views

Abstract blue illustration for the glossary entry AI citation

Discover AI citation, where AI models reference hotel websites, and its importance for driving AI referral traffic and brand authority.

OAI-SearchBot: OpenAI's web crawler for AI content

30 July, 2026 Glossary • 2 views

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Discover OAI-SearchBot, OpenAI's web crawler, and its importance for hotels in optimizing for AI-generated search results.

PerplexityBot: how Perplexity AI's crawler interacts with hotel websites

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry PerplexityBot

Learn about PerplexityBot, the AI crawler used by Perplexity AI, and its role in gathering information for AI-generated answers.

GPTBot: OpenAI's web crawler explained for hotels

30 July, 2026 Glossary • 6 views

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Learn about GPTBot, OpenAI's web crawler, and its role in collecting data for ChatGPT and other AI models, affecting hotels.

ClaudeBot: Anthropic's web crawler for hotels

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry ClaudeBot

Discover ClaudeBot, Anthropic's web crawler, and how it gathers data for AI models like Claude, impacting hotel visibility.

AEO (Answer Engine Optimization): optimizing for AI answers

30 July, 2026 Glossary • 4 views

Abstract blue illustration for the glossary entry AEO (Answer Engine Optimization)

Learn about AEO (Answer Engine Optimization) and how to optimize your hotel's website content for AI-powered answer engines.

GEO (Generative Engine Optimization): optimizing for generative AI

30 July, 2026 Glossary • 2 views

Abstract blue illustration for the glossary entry GEO (Generative Engine Optimization)

Discover GEO (Generative Engine Optimization) and its importance for hotels in optimizing content for generative AI experiences.

AI crawler: web crawlers for AI models explained

30 July, 2026 Glossary • 3 views

Abstract blue illustration for the glossary entry AI crawler

Understand what an AI crawler is and how these bots collect data for AI models, impacting your hotel's online presence.